Consumer Reaction to Arbitration in the Construction Industry - Arbitration: The International Journal of Arbitration, Mediation and Dispute Management View Consumer Reaction to Arbitration in the Construction Industry by - Arbitration: The International Journal of Arbitration, Mediation and Dispute Management Consumer Reaction to Arbitration in the Construction Industry 58 4 Arbitration: The International Journal of Arbitration, Mediation and Dispute Management