The British National Health Service Complaints Procedure: a Critical Assessment - Arbitration: The International Journal of Arbitration, Mediation and Dispute Management View The British National Health Service Complaints Procedure: a Critical Assessment by - Arbitration: The International Journal of Arbitration, Mediation and Dispute Management The British National Health Service Complaints Procedure: a Critical Assessment 66 1 Arbitration: The International Journal of Arbitration, Mediation and Dispute Management