What the User Wants and Needs out of ADR - Arbitration: The International Journal of Arbitration, Mediation and Dispute Management View What the User Wants and Needs out of ADR by - Arbitration: The International Journal of Arbitration, Mediation and Dispute Management What the User Wants and Needs out of ADR 67 4 Arbitration: The International Journal of Arbitration, Mediation and Dispute Management