Commercial mediation
is evolving with the rapid advance of artificial intelligence (AI), which is
reshaping the traditional boundaries of dispute resolution. As the volume and
complexity of commercial disputes grow, AI-driven tools are emerging as
valuable assets in mediation, offering enhanced efficiency, consistency, and
cost savings. This article explores how AI is currently transforming mediation,
focusing on applications such as predictive analytics, virtual mediation
platforms, and automated document review. While AI does bring substantial
benefits, it also introduces ethical and operational challenges, including
risks related to algorithmic bias, confidentiality, and the limitations of AI
in addressing the human dimensions of conflict. These issues are critical to
ensuring that AI’s role in mediation is both responsible and effective. By
examining practical case studies and analysing the impact of AI on time, cost,
and outcome quality, this article provides a grounded view of AI’s integration
in real-world mediation settings. It also highlights both its transformative
potential and the careful approach required to optimize its use.