This article discusses challenges currently faced by international arbitration, in particular those arising from (1) arbitrator education and selection, (2) user confidence in the process and (3) the effects of technology. It is an adapted version of a speech delivered to the Chartered Institute of Arbitrators (East Asia Branch) at the Hong Kong Club on 2 May 2019 and at other locations during the author’s term of office as President of the CIArb, and reflects his personal views only.