This article discusses the growing phenomenon of disputes between crypto-asset trading platforms and their users in the Asia-Pacific region. Attention is drawn to particular difficulties to which such disputes may give rise, including the interaction of arbitration and consumer protection laws and the possibility not only of arbitration proceedings but also of parallel legal proceedings in an overseas court. Practical advice is also given to platforms on protocols and practices that should be adopted in relation to their terms of service in order to minimise risks.