The “Cans,”“Shoulds,” and “Musts” in the NewVirtual Arbitration Environment - BCDR International Arbitration Review View The “Cans,”“Shoulds,” and “Musts” in the NewVirtual Arbitration Environment by - BCDR International Arbitration Review The “Cans,”“Shoulds,” and “Musts” in the NewVirtual Arbitration Environment 8 1

This article reviews the integration of information and communication technology (ICT) into dispute resolution modes, focusing on the increasing use of ICT in arbitration, and the looming presence of artificial intelligence (AI) as an element affecting the future of dispute resolution practice. The authors discuss approaches and questions of which arbitrators should be aware in order to achieve a process that builds trust and delivers expertise as the third party neutral uses technology to manage the communications process.

BCDR International Arbitration Review