This article examines the role of collective redress in financial services, highlighting current obstacles for financial services users to access justice, and providing an overview of relevant EU measures and international best practices. Particular attention is devoted to various national dispute resolution models and major cases with the potential to affect a large number of financial services users across Member States. On the regulatory side, the article explores in detail the extent to which the New EU Deal for Consumers will introduce meaningful changes in the financial services sector. In particular, it will assess the new proposal for a Directive on representative actions, evaluating its advantages and weaknesses in light of the likely implications for consumer redress.