Procedural Justice in Alternative Dispute Resolution:Fairness judgments among users of Financial Ombudsman services in Germany and the United Kingdom - Journal of European Consumer and Market Law View Procedural Justice in Alternative Dispute Resolution:Fairness judgments among users of Financial Ombudsman services in Germany and the United Kingdom by - Journal of European Consumer and Market Law Procedural Justice in Alternative Dispute Resolution:Fairness judgments among users of Financial Ombudsman services in Germany and the United Kingdom 7 5 Journal of European Consumer and Market Law