The paper inquires about the actual impact of the trade facilitation agreement (TFA) on the business sector after the first five years of the validity of this agreement. A sample of fifty-four Czech companies that have long-term experience with trading across EU borders evaluated the current level of difficulty of customs clearance procedures they consider during their business operations with third countries, the perceived changes in these procedures throughout 2017– 2022, and the frequency of the occurrence of the selected eleven phenomena companies typically face during export and import customs clearance. Several indications or conclusions can be drawn from the paper. First, the results of the survey suggest that both export and import customs clearance in the EU are not generally considered to be too complicated by the surveyed companies. Second, companies conducting both exportation and importation register no change or a slight improvement in customs clearance procedures in the first five years of the validity of the TFA whereas importers-only and exporters-only seem to support the idea that no change or a slight deterioration of customs clearance procedures took place in the observed period. In the case of the change in import customs clearance, the difference between answers of universal traders and importers-only is statistically significant. For all three types of companies, the most frequent obstacle in both import clearance and export clearance is excessive bureaucracy.