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The rapid advancement of technology and the increasing globalisation of commerce have given rise to a need for more efficient, accessible, and innovative methods of resolving disputes. Online Dispute Resolution (ODR) has emerged as a significant development in this context, leveraging technology to facilitate the resolution of disputes outside traditional courtrooms. This article explores the key drivers behind the adoption of ODR, its advantages and disadvantages, barriers and future trends. An examination of the pinqDR platform is also provided, highlighting its role in shaping the ODR landscape.
By addressing these
aspects, this article aims to provide an understanding of the evolution, benefits,
challenges, and future prospects of ODR.