The major characteristic of alternative dispute resolution (ADR) is the informality of the dispute settlement process. Online dispute resolution (ODR) can help to resolve disputes, maintain conventional informality, ensure cost effectiveness and speed through the use of Artificial Intelligence (AI) to help disputants and streamline dispute processes. ODR refers to processes that are based on information and connection. This article demonstrates that ODR gained popularity by facilitating inexpensive dispute resolution through electronically delivered briefs, video conference hearings and automated online processes. The disputants best suited to take advantage of ODR are those operating globally. This makes ODR particularly appropriate for international commerce and e-commerce, where the disputants are separated geographically and the amount involved is minimal. This article indicates that AI in ODR has made rapid progress. It concludes that even if humans can make mistakes in dispute resolution, society would perhaps still prefer to employ human judges than give full control to a machine. Many consider justice to be a uniquely human process that it may be extremely difficult for AI to execute no matter what its level of sophistication in programming.